KHALIFA – ONLINE TERMS AND CONDITIONS OF SALE

Version dated Jan 2025

1. PRELIMINARY

KHALIFA ("We," "Us," "Our") operates an online shop accessible at maison-khalifa.com . We sell luxury clothing items (the "Products") exclusively through Our website. These Terms and Conditions of Sale (the "Terms") govern any order placed by a customer ("You") on Our website.

By placing an order on Our website, You agree to be bound by these Terms, which You should read carefully before ordering any Products. If You do not accept these Terms, You should not order any Products from Us.

2. SCOPE

These Terms apply to all online sales of KHALIFA Products. They are intended for consumers purchasing Products for personal use only. Business buyers or those purchasing for resale should contact Us directly by email at info@maison-khalifa.com.

3. IDENTIFICATION

KHALIFA is located in Geneva, Switzerland. For any questions, claims, or concerns regarding Your order, please contact Our customer service by emailing{" "} info@maison-khalifa.com.

4. PRODUCT INFORMATION

Information about Our Products, including descriptions and prices, is available on Our website. While We strive to ensure the accuracy of Product descriptions, images, and other details, minor variations may occur. If You have specific questions about a Product, please email info@maison-khalifa.com.

5. PLACING ORDERS

All orders must be placed online at maison-khalifa.com . You must complete the checkout steps, providing accurate shipping and payment details. Once Your order is submitted, We will acknowledge receipt via an automated email. A binding sales contract is concluded only when We confirm the shipment of Your order.

Orders are for personal use only. We may limit quantities or refuse orders that appear to be placed for resale or fraudulent activity.

6. PRICES

All prices listed on Our website are shown in the currency indicated, inclusive of applicable taxes (unless otherwise noted). Any shipping fees (if charged) will be displayed at checkout before You finalize Your purchase.

7. PAYMENT

Payment is due at the time of order. We accept major credit cards, bank transfers, PayPal, or other payment methods indicated on Our website. By submitting payment details, You warrant that You are authorized to use the chosen payment method.

If Your payment is refused or cannot be processed, the order will be canceled. Please ensure Your billing information is up to date and valid.

8. DELIVERY

We ship orders to the address You provide during checkout. Estimated delivery times may vary depending on the destination and will be stated on Our website. We aim to deliver within 30 days from order confirmation, unless otherwise specified. If unforeseen delays occur, We will inform You as soon as possible.

Please check the condition of the package upon arrival. If it appears damaged, note details with the carrier and contact Us at info@maison-khalifa.com for assistance.

9. RIGHT OF WITHDRAWAL (RETURNS & REFUNDS)

You have the right to withdraw from Your order within 14 days of receiving Your Product(s), without giving any reason. To exercise this right, You must notify Us by email at info@maison-khalifa.com. We will provide return instructions. You must then return the Product(s) in their original condition and packaging.

After receiving and inspecting the returned Product(s), We will refund the purchase price (excluding any additional shipping costs if You chose an expedited delivery method) within 14 days. Refunds will be issued using the same payment method You used for the order, unless otherwise agreed.

Personalized or custom-made Products (if any) are generally non-returnable unless defective, as per applicable law.

10. CONFORMITY AND WARRANTY

We warrant that the Products sold through Our website conform to the description and are free from material defects. If a Product is faulty or not as described, please contact Us at info@maison-khalifa.com with details. Depending on the circumstances, We may offer a repair, replacement, or refund, in accordance with applicable consumer protection laws.

11. COMPLAINTS AND CONTACT

For any questions, complaints, or further information about these Terms, Our Products, or Your order, please email info@maison-khalifa.com. We will do Our best to respond promptly and resolve the issue.

12. FORCE MAJEURE

We will not be liable for any delay or failure to perform obligations under these Terms if the delay or failure results from events, circumstances, or causes beyond Our reasonable control (e.g., war, strikes, natural disasters). In such cases, We will promptly inform You, and both parties may agree to extend or terminate the order.

13. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any disputes arising from them are governed by Swiss law, to the exclusion of conflict of law rules. Any dispute shall be exclusively submitted to the competent courts of Geneva, Switzerland. However, mandatory consumer protections or rights under local laws may apply if You reside outside Switzerland.

Thank You for shopping with KHALIFA.